RETURN & REFUND POLICY

Return & Refund Policy

Thank you for shopping at Rosesbliss! The Rosesbliss team is honored to help you surprise your loved ones, and we hope you enjoy our products. We understand your return request and accept returns under special circumstances within 14 days of receipt.

If you have any questions, please don’t hesitate to contact us at service@rosesbliss.com. Placing an order means you accept the terms below.

Custom Orders

Unfortunately, customized orders cannot be returned or exchanged since they have been personalized. Once an order is placed, customization starts immediately, and changes to customized details are no longer possible.

If we’ve made a mistake, we will promptly send you a corrected product. However, refunds are not available for custom products. We appreciate your understanding that these items are unique to you and cannot be resold.

Order Cancellation

Custom orders cannot be canceled or modified after being locked for processing. Double-check all details before completing your order.

Free Replacement

We offer a FREE replacement if:

• The package shows no movement for more than 3 weeks or significantly exceeds the estimated arrival time.
• Within 30 days of delivery, the product has:
  • Been damaged, faulty, or mishandled due to our factory or the shipping carrier.
  • Incorrect printing of your customized information.

Replacement Process

To request a replacement, email us with:

• Your Order Number and Email
• Clear photos or videos of the defective product
• For printing errors, include close-up images of the issue.

Once confirmed, we will send you a new product. Please note: Refunds are not available, as we prioritize a replacement solution.

Replacement with a Small Fee

In certain cases, we can send a replacement at a small fee:

• You received the wrong item, design, or size due to incorrect customization input.

No need to return the defective item in this case!

Return Shipping Fees

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee will depend on the express company you choose.

If the return is due to our mistake (such as receiving damaged goods or incorrect items), you will not be required to bear the shipping fee for the return.

Important Notes

• We do not accept replacements caused by customers’ errors, such as providing incorrect or incomplete addresses.
• Please allow for a 10% difference between advertised images and the actual product due to variations in lighting or monitor displays.

Your happiness is our priority—every customer matters to us!